Customer Identification Program (CIP)

Due to federal regulations, all financial institutions including Higher One, are required to properly identify each of its account holders. Since Higher One provides our services online, the government requires Higher One to obtain this information in other ways.

Acceptable forms of photo identification are unexpired government-issued documents. Valid documents include:

• Driver's License
• Passport (showing the passport number and country of origin)
• State ID
• Military ID (Showing front and back of the card)
• Permanent Resident Alien Card
• Certificate of U.S. Naturalization

For your convenience, we have created several ways for you to verify your identity.

To verify your identity...

Send Your Documentation to Higher One Directly

To verify your identity please provide Higher One with an enlarged photocopy of a government-issued photo ID that displays the issuing agency, issue date (if applicable), expiration date, document identification number, date of birth, your name and your photo. Please download our easy CIP Processing Form and follow the instructions to send this information to Higher One in one of the following ways:

• Fax it to 1-866-753-9180.
• Place your photocopy in an envelope and mail your ID documentation to:

Higher One
Attn: CIP
105 Munson St
New Haven, CT 06511

• You can also drop off an envelope at the communication box on campus in the Student Center.

If you feel you are unable to provide Higher One with this information, you should contact Higher One Customer Service.